The back office that runs itself.
Cuspen handles your practice’s phones and the rest of the admin work. It runs alongside the software you already use, so your team can focus on patients.
Designed to run alongside Open Dental, Dentrix, Eaglesoft and more · No data migration
Every call answered, booked and logged, even at 9pm on a Sunday.
Step 1: A new patient calls after hours. Pick up with Cuspen.
Everything behind the front desk, handled.
Cuspen does the work, not just tracks it. When something needs a decision, it asks a person.
Every call answered. Every caller booked.
Answers in your practice’s name, books into your schedule, handles reschedules, and passes emergencies to the right person right away.
Insurance verification
Eligibility and benefits checked for every patient before the visit, with what they’ll owe ready for the desk.
Claims & denials
Claims sent the same day with attachments. Denials appealed, payments posted to the ledger.
Forms & consent, on their phone
History, consent and insurance cards collected and signed before the visit. Bring your own forms in Word or Excel.
A schedule that fills itself
Recall texts to overdue patients, a waitlist that fills cancellations, and reminders that cut no-shows.
Website chat
Answers questions and books new patients from your site, day or night.
Text-to-pay
Statements go out by text with a pay link. Payment plans when patients need them.
Treatment follow-up
Unscheduled treatment plans get a nudge until they’re booked.
Staff & compliance
Onboarding paperwork, license renewals, OSHA and HIPAA checklists.
Supplies & vendors
Reorders from your usual suppliers and keeps vendor bills paid on time.
Books & reporting
Production, collections and A/R in one place, ready for your accountant.
Live in days, not months.
- 01
Connect what you have
Cuspen connects to your practice software, phone line and payment account. Nothing to migrate, no new system for your team to learn.
- 02
Cuspen takes the work
Calls, forms, insurance, claims, balances and recall start running on their own, in your practice’s name and voice.
- 03
You approve what matters
Write-offs, refunds and anything unusual come to you as a one-tap yes or no. Everything else is just done.
- ✕Phones ring through lunch
- ✕Clipboards in the waiting room
- ✕Hours on hold with insurers
- ✕Denials sit for weeks
- ✕Recall list nobody gets to
- ✓Every call answered and booked
- ✓Forms signed before arrival
- ✓Benefits checked the day before
- ✓Denials appealed the same week
- ✓Overdue patients booked by text
One monthly price per location.
Start with the front desk and add the rest when you’re ready. Founding practices get locked-in pricing.
Front Desk
Never miss a patient
- ✓ AI receptionist, 24/7
- ✓ Two-way texting & reminders
- ✓ Website chat & booking
- ✓ Digital forms & consent
Revenue
Get paid faster
- ✓ Everything in Front Desk
- ✓ Insurance verification
- ✓ Claims, denials & payment posting
- ✓ Text-to-pay & payment plans
- ✓ Recall & treatment follow-up
Full Back Office
The whole job, handled
- ✓ Everything in Revenue
- ✓ Staff onboarding & compliance
- ✓ Supplies & vendor bills
- ✓ Books & reporting
- ✓ Owner’s daily brief
Questions, answered.
Something else on your mind? Our team is a message away.
Do we have to switch practice software?
No. Cuspen runs alongside the system you already use (Open Dental, Dentrix, Eaglesoft and others), so your team keeps its schedule and charts where they are.
Does it replace my front desk team?
It takes the repetitive work off them: phones, paperwork, insurance calls, claim follow-up and recall. Your team spends that time with patients, and anything that needs judgment still goes to a person.
What happens when Cuspen isn’t sure?
It asks. Write-offs, refunds, clinical questions and anything unusual come to the right person as a one-tap approval or a handoff, never a guess.
Is patient information protected?
Cuspen is built for healthcare: data is encrypted in transit and at rest, access is limited by role and logged, and we sign a Business Associate Agreement with every practice.
How long does setup take?
Most practices go live with the front desk features in days. Insurance and billing follow once your payer details are connected.
Can patients still reach a person?
Always. Callers can ask for a team member at any time, and urgent issues like pain or swelling go straight to whoever is on call.
Give your front desk its day back.
See Cuspen run your practice’s back office in a 20-minute walkthrough, using a day that looks like yours.